With the other backup software, in general, what you would need to do, is go into each and every machine and go and create a backup job on each and every machine separately to point to a specific location. You install a single agent and deploy it to everybody else. The main thing is it works similarly in a way in which you would deploy the Defender on your network. Since it is cloud-based, we are on the latest version of the product.Īcronis Cloud is not an on-prem solution, it is a cloud-based solution, and getting people away from thinking of on-premise solutions can be quite difficult to do. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing. We have to travel 2000 kilometers just to get to the other side to fix that machine. We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store.
One additional feature that I would love to see inside the cloud is the ability to recover media. You're telling it to start, yet nothing happens. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable. That means we have to go contact the customer and get access. The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal.
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